We’re sorry to hear that the product did not meet your expectations, especially as a long-time Drunk Elephant customer. We understand that you are familiar with the product and noticed differences in the item you received.

That said, we respectfully disagree with the statement that the product is fake. We take the authenticity and quality of the products we sell very seriously and would never intentionally send a counterfeit or misrepresented item.

We would appreciate the opportunity to investigate your concerns. Please contact our customer service team with your order details so we can review the matter and assist you with an appropriate resolution.

Thank you for bringing your concerns to our attention.