Your Cart

When you buy perfume online, you can't smell it, hold it, or check the box before you pay. That takes trust, and we don't take it lightly. This page explains where our fragrances come from, what we check on every order, and exactly what we'll do if you ever doubt a bottle.

Where our fragrances come from

We source our fragrances from a mix of authorized distributors and wholesale suppliers. For some of the brands we carry, we hold written authorization from the supplier or distributor. We keep supplier invoices for our stock.

If you'd like to see documentation for a product you've bought or are thinking of buying, email us and we'll share it. We may remove prices and personal details, but the supplier name, product, and date stay visible.

What we check on every order

Before any order leaves us, we check:

  • The seal: new products arrive sealed in their original wrapping, and we confirm it's intact.
  • The batch code: we check that the code on the box matches the code on the bottle.
  • The packaging: we look at the box, labels, printing, and finish for anything that looks wrong.

New, sealed, and clearly described

Our perfumes are new and sealed in their original wrapping. A few listings are testers. A tester is a version supplied for sampling, and it often comes in simpler packaging, for example without a retail box or cap. Testers are always labeled "Tester Packaging," and the product page says exactly what's included, so you know before you buy.

Check it yourself

We'd like you to check your order too. When it arrives:

  1. Find the batch code on the bottom of the box and on the bottle. They should match.
  2. Look closely at the box, labels, and print quality for spelling mistakes or anything unusual.
  3. Check the bottle, cap, and sprayer.

Not sure what you're looking at? Send us a photo and we'll help. See also our FAQ for a batch-code guide.

Our promise if you have doubts

If you doubt that a perfume is authentic, we'll make it simple:

  1. Email retail@fragrancespark.com within 14 days of delivery with your order number and photos of the bottle, the box, and the batch code.
  2. We'll arrange the return and pay the return shipping.
  3. Once we've received and inspected the bottle, we'll give you a full refund.

We reply to every email within 24 hours.

Questions?

Read more: Is FragranceSpark legit? | Shipping Policy | Return Policy