We’re sorry to hear about your experience and understand how disappointing it must have been, especially since the purchase was intended as a gift for your daughter.

We respectfully disagree with the claim that the product was a knockoff. We take the authenticity and quality of the products we sell very seriously and would never intentionally misrepresent or substitute a product.

We would appreciate the opportunity to review your specific order and concerns. Please contact our support team at retail@fragrancespark.com with your order details so we can investigate the matter and work toward an appropriate resolution.

We apologize for the inconvenience and appreciate you bringing this to our attention.