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Last updated: November 2, 2026
Where we ship
We currently ship to the United States and Canada. We don't ship to other countries yet.
Order processing time
Orders are processed within 1 business day of payment (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays are processed on the next business day. You'll get an email with tracking details when your order ships.
During busy periods such as the holidays and sales events, processing may take a little longer. We'll tell you if there's a delay.
Shipping options, costs, and delivery times
| Option | Destination | Typical delivery time (from the date you order) | Cost |
|---|---|---|---|
| Standard | United States | 2 to 4 business days | Free on orders of $100 or more. Under $100, calculated at checkout by weight and destination. |
| Standard | Canada | 5 to 8 business days | Free on orders of $100 or more. Under $100, calculated at checkout by weight and destination. |
| Expedited | United States and Canada | Faster than standard. Your estimate is shown at checkout. | Extra fee, shown at checkout before you pay. |
Delivery times are estimates, not guarantees. Carrier delays, weather, and holidays can affect them. Your exact options and prices appear at checkout, before you pay.
Order tracking
When your order ships, we'll email you a tracking number. If you haven't received it within 2 business days of ordering, check your spam folder, then contact us.
Signature and high-value orders
For orders over $300, we use insured shipping and may require a signature on delivery. Please make sure someone can receive the package.
Shipping addresses
Please double-check your address at checkout. We can't redirect a package once it has shipped, and we aren't responsible for orders delivered to an incorrect address you provided. Some carriers can't deliver to PO boxes, so please use a street address. If you need to ship to a PO box, contact us before ordering. If your address needs changing, contact us as soon as possible, and we'll try to update it if the order hasn't shipped.
Items shipped separately
If your order contains more than one item, it may ship in separate packages or on different days. You won't pay extra shipping for that.
Canadian orders, duties, and taxes
For orders shipped to Canada, we collect applicable import duties and taxes at checkout, so in most cases you won't be asked to pay again when your package arrives.
Fragrances contain alcohol and are classed as flammable, so carriers restrict how and where they can be sent. These rules can limit the destinations and shipping methods we can offer.
Lost, delayed, or damaged packages
- Delayed: if your tracking hasn't updated in 5 business days, or your order hasn't arrived within the estimated delivery time, contact us and we'll investigate with the carrier.
- Lost: if the carrier confirms your package is lost, we'll send you a replacement. If the item is no longer available, we'll issue a refund.
- Damaged: if your order arrives damaged, email us within 48 hours of delivery with your order number and clear photos of the package and the product. We'll send a replacement, or a refund if a replacement isn't available.
Returns
For returns and refunds, see our Return Policy and Refund Policy.
Cancelling or changing an order
If you need to cancel or change an order, email us as soon as possible. We can only do this if the order hasn't been processed or shipped.
Contact us
Questions about shipping? Email retail@fragrancespark.com or call (501) 777-8007, 9 AM to 5 PM.